Intergrations

Zuri Labs Africa: Unifying Your African Business Ecosystem

A modern, scalable African business relies heavily on seamless integrations. At Zuri Labs Africa, we build unified and robust integrations that turn disparate mission-critical tools - from M-Pesa, WhatsApp Business API, core ERP and Telephony Systems - into one environment for all your operations. This ensures a smooth flow of data throughout your operations and keeps your operations in sync.

Limited to A Few Guys – Franchise & Independent Business Operators

With disparate systems and manual data entry, and rough or poorly designed integration scripts, there are huge gaps that result in large losses of revenue, decreased customer service satisfaction, and operational bottlenecks.

Revenue Loss: Delays in payment processing or communications due to the fragmented environment mean you are missing out on many potential sales.

Customer Satisfaction Issues: When agents have access to old and/or siloed information, they will provide significantly different levels of service to a customer.

Operational Bottlenecks: Employees spend more time trying to get accurate data than they do doing their jobs (growing their business).

The solution to these gaps is a reliable integration that was built well and designed.

 

 Our Integrated Engineering Approach

Our four-step methodology to ensure your systems are interconnected securely and sustainably is outlined below:

Step One: System Mapping & Strategy, by doing a complete mapping of your existing systems, what the critical processes, and identifying any gaps in how data flows through your systems, would provide the basis for creating a strategy to connect those systems.

Step Two: Architecture & Resilience, a design of strong Data Contracts, Event Models, and Error-Handling Strategies will provide the basis for ensuring that when there are issues or disruptions within your systems or with other people’s systems, your business can continue to operate.

Step Three: Development & Testing, building robust Adapters, APIs, and testing them thoroughly for resilience (scale) and security, will provide the necessary level of assurance to you that any new connections will be reliable, both now and in the future.

Step Four: Health & Optimisation, always be in control of your systems by subscribing to Live Logging, receiving proactive alerts, monitoring dashboards, and having a formal SLA (Service Level Agreement) in place.

 Mission-Critical Integration Capabilities

We have been at the forefront of creating and implementing the Technology Integrations for the essential services of the Modern Day African Business:

Payment Gateways, including but not limited to, robustly connecting with MPESA, Bank APIs, and other Local Payment Solutions, allowing instant processing and reconciliation of payments.

Digital Communication, fully integrating WhatsApp Business API, SMS, and Social Channels, with your CRM (Customer Relationship Management) to provide Personalised Customer Service.

Telephony & Contact Centres, allowing for seamless Connections between FreePBX, Cloud Contact Centres, and Client Data Platforms, to provide Context-Aware Interactions.

Ecosystem Connectivity, connecting your Core Systems, i.e., ERP (Enterprise Resource Planning) and CRM (Salesforce) and E-commerce platforms (e.g. Shopify) with REST APIs and Webhooks.

 

Expected Benefits

Working with Zuri Labs Africa delivers these outcomes for your organisation:

No more redundant data entry on your various systems.

Information can be synchronised in real-time, which supports more accurate decision-making.

Improved customer service through quicker response times.

The creation of an integrated and dependable ecosystem that can scale with your business demands.

Your various systems can connect and share information, enabling your organisation to run faster, smarter and more smoothly in a highly competitive environment.